Indian Journal of Recent Development Systems for Digitization

ISSN: 2584-1009 (Online)

The use of AI and Machine Learning in Mobile Marketing Personalization

Author(s)

Sivakumar, R.D.* and Brindha, S.**

* Assistant Professor, Department of Computer Science, Bell Institute, Sivakasi

** Former Assistant Professor of Business Administration, Sivakasi 

Abstract

The integration of Artificial Intelligence (AI) and Machine Learning (ML) into mobile marketing strategies has become a transformative force in the quickly changing field of digital marketing, greatly improving the personalization of consumer experiences. The use of AI and ML technologies to customize marketing campaigns to specific customer preferences, behaviors, and real-time situations is explored in this study, which has the potential to completely transform how businesses and their mobile consumers are involved. It examine the ways in which artificial intelligence (AI) and machine learning (ML) support advanced data analytics, natural language processing, predictive modeling, and recommendation systems, all of which support the dynamic personalization of mobile marketing material. The article emphasizes the significant advantages of personalized AI and ML, such as better customer engagement, higher conversion rates, better customer retention, and the capacity to provide real-time personalized information. It also discusses the difficulties and moral issues that come with using these technologies, like concerns about data privacy, potential errors in algorithmic decision-making, and the technical difficulties in putting AI and ML solutions into practice. It demonstrate effective tactics and typical risks through case studies and real-world implementations, providing insights into the usefulness of utilizing AI and ML for mobile marketing customization. With a view toward the future, the article explores new developments and paths in AI and ML technologies, taking into account how they might improve personalization methods and transform mobile marketing tactics. In overall, the article highlights the importance of AI and ML in improving mobile marketing personalization, even though it acknowledges the challenges and ethical challenges that these technologies present. It also suggests a future in which technology and human-focused marketing strategies will work together to produce deeper, more customized consumer experiences.

Keywords : Artificial Intelligence (AI), Machine Learning (ML), Mobile Marketing, Personalization, Predictive Analytics, Natural Language Processing (NLP), Consumer Behavior, Data Privacy, Algorithmic Bias and Ethical Considerations.

Volume : 1

Issue : 4

Pages : 10-21

Date of Publication : March 2024

DOI : 10.5281/zenodo.10807806

Published By

IJRDSD

Published In

Indian Journal of Recent Development Systems for Digitization